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I have sent 5 emails regarding my Call History not working to the address in the subject line of this post (that included the required periods after cox on both sides of the @). Moderators on this Forum have told me they were received and answered. I have not received any of the answers. I did receive one phone call after requesting it in my 4th email. I have asked that the contents of the Cox responses be posted to the forum, and faxed to me, and mailed to me, and read to me over the phone so I can see what they say. I check my Spam folder frequently, and search each one for the letters "Cox" in the address or subject line. I also do this for any emails in my Inbox that I mark as spam. I do not have any spam filters set up but I also check my Trash folder to see if any Cox emails have been sent directly there. I have not blocked any domains. I have not changed whatever the default sensitivity is for spam or security or whatever. All other emails from Cox are being received, such as notices that my bill is ready to view online and reminders that my bill is due to be paid in 7 days. Emails to me from all my other email contacts are being received. Anyone else having this problem?
There are 2 options under Settings to enable email notifications:
1. Click Profile picture in upper-right corner2. Select Settings3. Under Options tab - Enable email contact - Allow this site to contact you
Those are two of the options in "Settings" that haven't been available to Cox customers for over four years. Uncheck one or more of them to turn them off and click "Save". Leave the page and come back. Options you unchecked will be checked again. (If you can't turn a setting on/off, it's not an option). Those settings aren't on by default or we would all be getting email notifications every time we get a Forum notification. Random email notifications that we do occasionally receive are a Forum glitch.
Earlier in this thread, I posted four links to Forum posts that referenced this.
The fact that the Forum "Settings" page can still be reached at all after more than four years is an indication that it probably still works for companies that pay for that feature in their licensing agreement. Cox probably dropped Forum non-essentials from their licensing agreement to reduce the fee they pay to their vendor. The vendor may have chosed the final "Save" step as the choke point, because it was the easiest to implement... or for spite.
Edit: The Forum "Settings" page does retain one working function. The "Subscriptions" tab may be used to "unsubscribe" from email notifications for all four forums from a single location. "Unsubscribe" could also be performed at the individual home pages for each forum.
"Unsubscribe" prevents Forum notifications for all but the threads to which you have posted. To prevent notifications for those threads, click "Turn Reply notifications off" in the lower right of the selected thread.
The "Settings" page on the Cox Residential server?
I don't what's up with the notifications via SMTP. After having been spammed into exhaustion, some subscribers begged to know how to turn 'em off. Then when subscribers want SMTP notifications, you can't get 'em to work.
If it is a 3rd-party vendor, Cox probably dropped their support agreement with said vendor years ago to save cash.
If Cox had dropped their licensing/support agreement entirely, the Forums would not be available to us now.
Cox could have purchased the program and initially opted for a support agreement but later dropped the support.
Since the early years, there have been changes. I think there used to be Kudos button. There was also a Top Contributor chart on the Home page. Then a bunch of years ago, Cox tried to implement some type of Awards thingy but it never materialized. Since then, there hasn't been any updates to the Forum.
Took some searching...
That was before I joined this little community.
I doubt that Cox purchased the Forums program. If they owned the rights, they could have disabled any indication that the "Settings" page ever existed and prevented these discussions. Eliminating a whole page of settings by disabling the "Save" button is about as bush league as it gets.
I never suggested a vendor. You did, so I added to your scenario of a vendor. A web team or Forum team at Cox could have designed and maintained the Forum, but Cox may have since eliminated this team.
There was a time when there were occasional changes to the Forum and if something was broke, it got quickly fixed. It's not this way anymore.
The moderators weren't aware of that happening. Becky acknowledged that Forum settings wouldn't save in this post a year after the first post about it.
If Cox had a web team that supported Forums, they must have left in a hurry. Otherwise, they would'ot have left a "Settings" page available to be viewed that didn't work and would never work again.
Why would Cox ever have devoted resources to developing or maintaining anything that didn't make them money?
The time when things stopped getting fixed when they broke would have been the time when Cox dropped support for that feature from their licensing agreement with their vendor.
Here's an example of purchasing software and a support agreement.
When I was in the military at a network ops center, we purchased a program called Remedy Action Request System (ARS). ARS was like a set of Legos. You could design a schema (user interface) and link its input fields to tables and eventually you'd have a functional database program. The software was ours. We bought it; we owned it.
With this purchase, we also purchased a 3-year support contract. With this contract, we tasked the vendor to design our database programs, such as a trouble-ticketing program, metrics program, frontend schema for bases to report a problem, etc.
When the renewal for the support contract was near, we decided it'd be cheaper to send one of motivated sergeants to Remedy for administrative training. After the training, the sergeant was not only our administrator to design and maintain our schemas, but also an instructor to train other administrators.
Cox may have purchased software, had an in-house team to build and maintain or hoped to have moved everything to FaceSpace and Twatter. I don't know. All I know is it hasn't evolved in the past 4 years.
CurtB said:Why would Cox ever have devoted resources to developing or maintaining anything that didn't make them money?
Like email services and chat?
What's your beef with the Settings page? I don't understand. Subscribers shouldn't opt for notifications, subscriptions or Groups?
Cox doesn't devote internal resources to developing or maintaining email or chat. I guess the money they pay their vendor is a resource. But, those are tools used by internal Cox personnel to keep existing customers and to generate new business. Forums merely reduce the number of calls Cox would otherwise receive to provide help and assistance... free tech support.
Bruce said:What's your beef with the Settings page? I don't understand. Subscribers shouldn't opt for notifications, subscriptions or Groups?
The only thing on the entire "Settings" page that has anything at all to do with notifications, subscriptions or groups is the "Subscriptions" tab. That one thing may be the reason Cox hasn't totally eliminated access to the page. It still has one functioning feature.
I seriously doubt that Cox ever purchased software that wouldn’t make them money. If they did, it looks even worse for them, given the way they left it. But, whether Cox dropped vendor support or dropped an in-house web development team, the results are the same. Forum “Settings” have not worked for over four years and are unlikely to ever work again.