Phone Phishing Scam? Pretty sure

This is the 2nd call in the last 30 days from what obviously seems to be a questionable call center in another country initiating a call concerning "problems" with my internet connection. The ID spoofs "Cox Solutions S" and they are even using a phone number spoof of a retail Cox location in Rhode Island. Interesting that a retail Cox location in another state over 1000 miles from here is catching internet connections "errors" on my connection alone.

Spoofed number: 1-401-830-5400

For the record, my internet works fine 100% of the time no drops, no errors, no connection problems.

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  • Hi Bluzman57, 

    We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at Cox.Help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or message us on Facebook (facebook.com/coxcommunications). 

    Maria

    Cox Support Forum Moderator

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