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My father's phone number was ported to another carrier. He didn't want that, but who knows what the other company said or did. In my option they were preying on the elderly. I am hoping that there is a way stop this from happening again by locking it down somehow. Is this kind of thing possible? Maybe require an additional verification step on the Cox side of the transfer so there is a double check before the transfer happens? When this happened, it took about a week to figure out why the phone stopped working, and then a week to get the number ported back from the other carrier so it was pretty frustrating.
Isn't this the whole reason Cox has a PIN? I would go after the other company for stealing the number without your permission. Does someone have your PIN? If so I would change it ASAP.
Although it was frustrating, it was a valuable lesson. I forget the specific scam...possibly the 'Microsoft call'...but they duped my Mom and she paid. I explained it to her, she got mad and now hangs up if she doesn't know what they're talking about.
As far as locking down an account, probably not. If your Dad pays the bill and the scammer manufactures a "consent," what are the odds of going to court? Preying? Definitely...but they can't prey if your Dad just hangs up.
I think you misunderstood me -- I didn't have a problem with Cox. I just want to make sure that my father's number can't be ported away from Cox without some extra verification step or process. If the PIN mentioned below by WiderMouthOpen would do that, how do I enable that feature? I am pretty sure nobody has his pin -- he pretty much interacts with Cox by going to the Cox store and talking to them.
You can log into your Dad's account to create a PIN. However, would the other company need the PIN to switch his carrier? Who actually terminated your Dad's service with Cox: the other company or Cox?
These scammers talk fast to confuse you...pressure you to verify personal information...and will use any nuance of any confirmation of any question as consent. They're scum and are paid to be scum.