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My landline phone has been disconnected, my bill is always paid on time. I cannot get a hold of Cox about this. Just got my latest bill today in the mail and it says "as requested on 9/4 a change was made to your phone service" I never requested this. How can I get in touch with someone from Cox as I can only deal with this late in the evenings due to my work schedule??? It says they have 24/7 customer service by phone but they don't.