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Have talked to several Reps and all say this was a "Feature Change" that happened mid june when new Voice tools add NoMORobo functionally.
When I view my History, prior to mid June - All of my outbound calls still show CallerID data and after mid June only the Phone number. When I view the Voice Tools via Cox Connect App they show the phone number and "unknown" under it.
I feel this is a "Programming" error and NOT a "New Feature". Where is the documentation?
Please restore this functionally.
My testing observations -- The Call History display by Application varies by device.
iPhone OSX 12+ (my iPhone is an 5E):
COX Connect v2.38: DOES NOT use the phone's Contact information, EVEN IF ENABLED.
Voice Everywhere v1.8.2: DOES USE the phone's Contact Information, IF ENABLED.
Samsung Galaxy Tablet 2:
COX Connect v220.127.116.115: DOES USE the tablet's Contact information, IF ENABLED.
This unit was not able to install the Voice Everywhere App.
Web Voice Tools:
USES the "Address Book" entries to override the displayed Name associated to a given phone number, whether Inbound or Outbound.
Cats...interesting notes...for me, connecting to the Cox Call History...Where is this ENABLED switch?
Android using the Cox Connect App also does not use the phones Contact. My phone is a Verizon subscriber, so I would not think my Cox Landline would interface with Verizon. I get the Inbound with CallerId (from caller info) and not from the any Cox Address book. The Outbound is identified as Unknown.
Using a IPAD to Cox Connect App, and entering Voice Tool, I see the same as my phone. WAIT, I now see an entry to add a phone number as a New Contact, or add to existing Contact. Hey, when I look back at the Cell phone, I can see the same type of entry under the "i". So, there is no specific Address book, like you see in the Web interface. The phone and Ipad uses Contacts as a subset of the Phone # inquiry. I tried adding a contact BUT I do not see any substitution of my names in either the Inbound or the Outbound Unknown.
So confusing. So you may have to have separate contacts stored in the Web, cell and Pads. Too much effort and not guaranteed to work. I will use my Web Cox address book, and my cell Contact (if I can make this work...although I still think its busted!) I will keep testing.
ekhawaii, When you install a Phone or Tablet APP you normally are asked can it use the device's specific stuff like "Contacts" or other things like Calendar - on an iPhone go into "Setting", scroll down to the APP "Cox Connect", for example, touch it and a screen will open with what the App will "Access" - there you should see "Contacts", Siri.., Notifications......
On the Samsung Tablet, in Settings / Apps - touch the "Cox Connect" app, new "App Info", look down the list for "Permissions", touch it and you should see "Contacts".
In each case you are given a Sliders Switch to Turn OFF or ON (Enable or Disable) the "Access" to the devices "Contacts"
Hope this helps.
Thanks for the info, I'm just a guy trying to keep up with these modern devices. I sure learned a lot from reading these forums. I went back to double check the Apps all Access to the Contacts in both the Cell and Ipad.