Forum Discussion
The_Cats
New Contributor
I normally do not have Addresses ever setup. Yes, If you have an entry in the "addresses" the Web List will show info from there. A COX Rep had me add an entry to Addresses to test, yes it did show my entered Info - unique data and not the CallerID info.
In reviewing my History an outbound call I made on 06/02/2019 ( and before) showed the persons CallerID. When I called this person on 06/21/2019 and after shows "Unknown" in the App and nothing on the Web Page.
My first outbound call with No CallerID started on 06/08/2019. My history before that date showed CallerID on all of my outbound calls.
CrystalS
6 years agoFormer Moderator
Please email us at Cox.help@cox.com, so that we can escalate the issue with the app. If you would uninstall and reinstall the app to see if this resolves the issue.
Crystal
Cox Support Forum Moderator
Crystal
Cox Support Forum Moderator
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