TheCats...I had a look at my Cox phone History thru my cell phone, and I agree....Voice Tools/calls/Outbound has all my calls listed as PhoneNo/Unknown down to 5/15/19 while the Inbound has names I recognize with just the 10 digit number. I then went to my Cox account and did the same look at the Call history...first, they do not separate Inbound/Outbound into diff cols, just the small arrow. Here, the dates, times, names and numbers agree with the cell app. Here, the outbound calls have either Vendor names, or a 10 digit phone numbers or ID's that uses names I've labeled in my Voice Tool Address book. This Addresses are slightly different that those stored in my phones answering machine.
I don't think something happened to Cox in June, since my Unknowns go at least back to 5/15/19....I've never looked at this Voice tool much earlier to remember. Now why the Unknown in the App and the correct info in the Web login, I don't know, other than the Database that each accesses must be at fault. Check you PC link and at least be happy that the info is pretty close to correct using the PC. As to a cell App, it looks a little different.
My other observation is the entries in the Cox Voice Mail and how it works in conjunction with the Phones own Voice mail. How one or the other gets invoked. Never paid too much attention to the Cox voice mail before I started looking at the online Call History.
I normally do not have Addresses ever setup. Yes, If you have an entry in the "addresses" the Web List will show info from there. A COX Rep had me add an entry to Addresses to test, yes it did show my entered Info - unique data and not the CallerID info.
In reviewing my History an outbound call I made on 06/02/2019 ( and before) showed the persons CallerID. When I called this person on 06/21/2019 and after shows "Unknown" in the App and nothing on the Web Page.
My first outbound call with No CallerID started on 06/08/2019. My history before that date showed CallerID on all of my outbound calls.
