Forum Discussion

The_Cats's avatar
The_Cats
New Contributor
6 years ago

Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019

Have talked to several Reps and all say this was a "Feature Change" that happened mid june when new Voice tools add NoMORobo functionally. When I view my History, prior to mid June - All of my outb...
The_Cats's avatar
The_Cats
New Contributor
6 years ago

Yes, I read the link you provided, Quoited here:

"Why does the Call History log list the name of some outbound calls as either unavailable or blank?

These calls go through successfully, but the call log cannot list a name associated with a 7-digit outbound call. Only 10-digit calls list the name being called."

Per this statement my calls outboundshould be listed with CallerID. All of my calls are 10 digit, we can no longer make "local" calls, that change years ago.

My original question is "What changed in June" and is COX aware of this change.

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello. We may need to take a closer look at this issue for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com. Thanks. -Allan Cox Support Forums Moderator.