Its been a week and I called into support to check the status of my Ticket. Well no one can answer the basic question - did something change during early June to Call history logging of OUTBOUND calls.
It seems I must be the one one to see this issue, as the support people think its the Web Voice tools, the COX Connect App, or the VoiceEverywhere APP that are not displaying the data correctly.
The Level One person checked the status of my trouble ticket and was told they need my ID and Password to view my account through the Phone App (VoiceEverywhere) -- I told him that that was not a possibility, so he check again and was told the ticket would be cloded. I offered to do a Screen Sharing ( Teamviewer) with them but he check and they told him "That was not what they Do".
I asked to talk to a Supervisor, as I was really upset with this lack of support. The Supervisor informed me that because it was not a "System" failure, but rather a "Data Display issue" it was not important.
If you have the same issue as I have described, please post. Support thinks is just me....
TheCats....too bad that COX did not want to discuss, but it probably is a 'data display ' issue. When I logon to my Cox Connect App on my cell and go to Voice Tools....I see calls/voicemail/inbound/outbound. Yes, the inbound lists callerID (# and name) information that is provided by the incoming phone info. The Outbound column DOES show the phone numbers, but UNknown listed for CallerID. This has been the same since I started replies here. This App does not match the names with what is stored in the users COX Address book for In/out, like you see on the PC link.
As I said earlier, if you login to the URL that you listed, either from your cell phone Or PC, you get a different display with NO in/out cols, just a list of arrows. Here the CallerID info is again listed from the caller (# and name) or from whatever you store into your COX Voice Address book You should be able to verify the different listing against the Cell App and match the calls. The address book is used to match on the PC but not on the Phone App.
Yes, this is a issue with the COX phone App, and should be addressed as broken. The URL and the App must get the data from the same database, but come up with different results. COX support should be able to login to their own Cell Connect App and see the same problem....unless different markets have different Apps..my version is 2.38.0.755
My earliest UNknown is 5/19/19 in the App...no number/listing before this date. They should fix, but the URL on PC and Cell has the correct information...at least for now
Thanks Christ.
Let me ask a simple, very simple question - what should I see displayed via Web Voice tools, Cox Connect App or VoiceEverywhere App for my OUTBOUND calls? Just the phone number or maybe the number with CallerID info. All of calls are 10 digit numbers - as I live in San Diego CA
