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Have talked to several Reps and all say this was a "Feature Change" that happened mid june when new Voice tools add NoMORobo functionally.
When I view my History, prior to mid June - All of my outbound calls still show CallerID data and after mid June only the Phone number. When I view the Voice Tools via Cox Connect App they show the phone number and "unknown" under it.
I feel this is a "Programming" error and NOT a "New Feature". Where is the documentation?
Please restore this functionally.
TheCats....I like the VoiceTools, phone History for the information it provides. You need to wade thru the different presentations. I notice that incoming calls do show a CallerID indicator IF the caller chooses to send out and not block, like businesses or pharmacy. However, calls I make, if they are not in my VoiceTools Address Book, will just show the number and not my choice name. Maybe you need to add more frequent names into your VoiceTool(VT) address book.
This VT area is different than the phones answering address book. And, the infor here could also be different than the phones CallerID feature. It came to my notice that COX has a internal answering machine that is different than the phones answering machine. You will see Voice Mail in the History. I feel this is triggered when you might be talking on the phone and someone calls....if the number of ring pickup on the Cox mail is greater than that set on the phones mail pickup, a message could be left there. I wondered why I had an occasional Cox Voice mail....checking my History showed I was on the phone talking. Just curious!
Yes, I read the link you provided, Quoited here:
These calls go through successfully, but the call log cannot list a name associated with a 7-digit outbound call. Only 10-digit calls list the name being called."
Per this statement my calls outboundshould be listed with CallerID. All of my calls are 10 digit, we can no longer make "local" calls, that change years ago.
My original question is "What changed in June" and is COX aware of this change.
When I called into Support, several times and even Second Level, No one was aware. Each said it "Was That Way Now".
What made my call to Support "Useless" was that the person I was talking to did not even have COX Phone Service,
Giving a "Moderator" here more info my account is not an option.
All a person has to do is bring up the COX Connect App on an iPhone and scroll down to "Voice Tools" and look at their Call History. Select my swapping to the left "OUTBOUND" - Why is every outbound call since early June shows phone number and ID as "Unknown", calls to the same number prior to early June show the proper CallerID under the phone number.
"What changed in June" and is COX aware of this change.