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Phone tools call history still not working since Jan 8 after repeated calls & chats to Cox. Was told this is a nationwide problem which would be resolved in 72 hours. It was escalated higher up with a ticket #. Still not working.
I hope my ticket is still open & being escalated as I was told it would be. A rep called me today & said the issue was resolved but it isn't. I had to clarify to her that no outgoing calls show up in call history since Jan 8........over 2 weeks now!,
Outgoing call history fixed for one day now not logging again. What's going on? After 22 days & the ticket being escalated you would think it would be fixed by now. Now it's not showing any call history again.......incoming or out going!
I have been having the same problem in RI since Jan 28th both in app and website login. I don't even bother to report as this happens so very often and usually to no real resolve. However by all means COX, keep raising our rates and FIOS is looking a lot better!
Hi Elaine, I was on the phone & online chat with them for I don't know how long & on this forum numerous times. I'm getting the runaround saying they're working on it & now in an email that there's no fix for it. Let them know you're having problems, the more people the better hopefully. Ive only had call history working for 1 day all month & I access it in the app & website. They take away features without letting you know. I've had them for over 30 years but I'm looking at fios myself. I've also seen that they lock these threads when they don't like the content.
Will do Pam, they really have made this is sad state of affairs. :-(
Hello, When I sign into my COX account from web and look at Voice Tools, nothing shows in my Call History since 1/29/19 at 11:32 AM; the same is true when I sign in via COX Connect app. I can see by the COX forums that this is a well noted topic and resolutions are not forthcoming nor are consistent answers. Therefore I would like to let COX officially know that I am having problem with my account and have in the past but didn’t go through the bother of reporting it, as it would usually resolve in a week. Also with the increasing prices for COX products/fees and then not being able to utilize important features. Seems an account credit would be in order. I will also be sending this message along to firstname.lastname@example.org including a link to thread along with my home phone and account name.
I’ve only had call history for 2 days since Jan 8 than all history stopped again. I received a phone message from cox this am that it should be fixed in 2 days but I’m not holding my breath. Only voice messages show up for me know. I have no problem with Verizon wireless logging all my incoming & outgoing calls......don’t know why cox can’t
TV caller ID has been temporarily disabled for the time being for customer's still on the old platform as it was causing issues making and receiving calls. The call history is also linked to this as well and is disabled for the time being. We hope to have everything re-enabled fairly soon.
BrianCox Support Forum Moderator