Phone tools
Phone tools call history still not working since Jan 8 after repeated calls & chats to Cox. Was told this is a nationwide problem which would be resolved in 72 hours. It was escalated higher up with ...
Forum Discussion
Becky, I'm accessing it in the connect app & the website........it's still not working & I don't see how you can say it is. Cox checked my phone modem & restarted it all to no avail. All these people reporting it's not working can't be wrong & imagine how many people aren't reporting it. I spent hours on the phone with cox last week for nothing! Between the price increases, lack of security & products not working lately it's time to look for an alternative if this isn't fixed.
Hi Pam613, each of my teammates with Cox Digital Telephone confirmed that Call History is recording calls successfully since January 8th. I'd like to take a closer look at what's happening and see if I can resolve this for you. Please email my team at cox.help@cox.com with your full name, address, and a link to this thread. -Becky, Cox Support Forums Moderator
Becky, phone tools still not working properly. It only shows incoming calls & it's been 8 days now. How much longer to get this problem fixed?
- Hi Pam613,
Due to an issue with inbound and outbound calls, customer calls were not logged in Phone Tools since January 8th. I apologize for the inconvenience and appreciate your patience while we work on repairing the issue. A fix will be implemented on Friday, January 18th.
Maria L.
Cox Support Forum ModeratorMaria,
you are the first one to admit there is a problem. Why is it taking so long?
