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Phone tools call history still not working since Jan 8 after repeated calls & chats to Cox. Was told this is a nationwide problem which would be resolved in 72 hours. It was escalated higher up with a ticket #. Still not working.
Becky, I'm accessing it in the connect app & the website........it's still not working & I don't see how you can say it is. Cox checked my phone modem & restarted it all to no avail. All these people reporting it's not working can't be wrong & imagine how many people aren't reporting it. I spent hours on the phone with cox last week for nothing! Between the price increases, lack of security & products not working lately it's time to look for an alternative if this isn't fixed.
btw, unanswered calls always did show up in red on phone tools prior to Jan 8. Every rep you speak to from cox has a different answer.
Becky, phone tools still not working properly. It only shows incoming calls & it's been 8 days now. How much longer to get this problem fixed?
you are the first one to admit there is a problem. Why is it taking so long?