Forum Discussion

thejustbest's avatar
thejustbest
New Contributor II
3 years ago

Fiber ONT options

My home is connected through fiber, and I have my own router that I am using. Service has been good so far, but I am looking for an option. My bill is showing that I am paying $14 for Panoramic Wifi Gateway Rental, which supposedly includes the gateway, app, security perks, etc. However I never received any of that equipment (natually because I'm using my own), and the apps say my account is not active for the other things.
So I called Cox - and they said that the $14 charge is simply for the ONT. Seems kinda weird to charge for a gateway rental when its not for a gateway, but whatever. 

First question is - am I really supposed to be paying a rental fee for the ONT device? Anyone else paying this?

Second question is - Is there a list anywhere of Cox compatible ONTs out there for if I wanted to get my own to avoid this monthly charge if thats really what it is?

billing
Cox
devices
internet
ONT
  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    I didn't think Cox charged a rental fee for an ONT.  Your best option is to send an email to cox.help@cox.com with your full name and complete address.

    If Cox wants to charge you for an ONT, tell Cox to replace "Panoramic" on your bill with either Alcatel-Lucent, Nokia or  Calix ONT.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    3 years ago

    1. No. The ONT comes free with fiber(FTTH) service. +1 for contacting Cox and asking them.

    2. No list because Cox(and no fiber provider that I know of) doesn't supports customer owned ONTs. 

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      I couldn't find a reference for an ONT to be a free loan for the service.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        3 years ago

        I couldn't find anything official either but I saw this and pretty sure Luke is a employee. Plus there are pictures to back it up.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 years ago

    call them back, there is no charge for the ONT, unless something has changed dramatically in the last month. 

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      OP resorted to the Forum because OP called them.