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3rd outage today, what is going on with Cox in Phoenix??

For about 8 years (2013 - 2022ish), COX was rock solid.  Then for the last year, there are outages several times a week.   And today we've had 3 outages in about 4 hours!  There's no information on what the cause is. I tried contacting Cox support (online chat) and actually had the live agent disconnect the chat on me! I wasn't being mean or disrespectful at all, I simply asked why these outages keep happening and what Cox is doing to fix the issue(s) permanently.  That's when they hung up.

Anyone else having similar issues?  Any insight into what's going on in Phoenix?

NOTE: before anyone asks, this is NOT my hardware, trust me.