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Continual freezes during day ...how to get actual resolution?

DesertBlossom
3 months ago

Getting continual freezes during day, some require a power cycle of the Modem

I get
CM-STATUS codes of different values through the day / occasional T3 T4
Frequent Dynamic Range Window violation
Can also generate what seems like a lot of uncorrectables

I dont see Power or SNR values that look off

I have swapped RG6 cables around / cable modems / ... ...all changed nothing

Phoned in for help 

Sadly got a contractor that didnt know what a Modem error code was at all (not that I know all that much)

Contractor literally switched my drop with the neighbors at the pedestal and bailed (awesome service) ...that of course did nothing

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  • 0 2 months ago
    Hi DesertBlossom. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
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