Continual freezes during day ...how to get actual resolution?

Question

Getting continual freezes during day, some require a power cycle of the Modem

I get
CM-STATUS codes of different values through the day / occasional T3 T4
Frequent Dynamic Range Window violation
Can also generate what seems like a lot of uncorrectables

I dont see Power or SNR values that look off

I have swapped RG6 cables around / cable modems / ... ...all changed nothing

Phoned in for help

Sadly got a contractor that didnt know what a Modem error code was at all (not that I know all that much)

Contractor literally switched my drop with the neighbors at the pedestal and bailed (awesome service) ...that of course did nothing

lisah · Answer

Hi DesertBlossom. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

desertblossom · Answer

Paging tiffanyr
Had also asked for help at cox.help mail 30 hours&nbsp;ago ...zero response

desertblossom · Answer

Still happening of course
Cox monkeys have an update coming overnight "planned outage starts today." ...shall see what happens

2023-03-15, 07:22:37

Warning (5)

Dynamic Range Window violation

2023-03-15, 07:22:37

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:&nbsp; ;CM-QOS=1.1;CM-VER=3.1;

2023-03-15, 07:22:36

Warning (5)

Dynamic Range Window violation

2023-03-15, 07:22:36

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:&nbsp; ;CM-QOS=1.1;CM-VER=3.1;

2023-03-15, 07:22:31

Notice (6)

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:&nbsp; ;CM-QOS=1.1;CM-VER=3.1;

2023-03-15, 07:22:26

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:&nbsp; ;CM-QOS=1.1;CM-VER=3.1;

2023-03-15, 07:22:25

Warning (5)

DHCP WARNING - Non-critical field invalid in response ;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:&nbsp; ;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

Notice (6)

Honoring MDD; IP provisioning mode = IPv4

Time Not Established

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:&nbsp; ;CM-QOS=1.1;CM-VER=3.1;

2023-03-15, 07:14:34

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

2023-03-15, 07:14:30

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:&nbsp; ;CM-QOS=1.1;CM-VER=3.1;

2023-03-15, 07:14:11

Critical (3)