Packet Loss

Experiencing significant and regular packet loss. Chat support suggested the best course of action was to pay a tech $75 to come out and confirm that an issue existed at all. I'm hoping the folks here can do better.

This has been an ongoing issue for me for several months, and I'd like to find some sort of way to fix this.

Three PingPlotter samples below. Discord, Valorant, and Google, with associated WinMTR results.

Discord

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |  109 |  109 |    0 |    1 |   14 |    2 |

|                              10.71.84.1 -   10 |   77 |   70 |    7 |   11 |   22 |   10 |

|                         100.120.105.194 -   11 |   76 |   68 |    8 |   11 |   31 |   31 |

|                          100.120.104.12 -    8 |   81 |   75 |    8 |   14 |   43 |   10 |

|            langbprj01-ae1.rd.la.cox.net -    8 |   81 |   75 |   10 |   16 |   56 |   27 |

|                       hosted-by.i3d.net -   10 |   77 |   70 |    9 |   17 |   43 |   12 |

|                            66.22.226.20 -    8 |   81 |   75 |   10 |   15 |   39 |   13 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

VALORANT

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |   70 |   70 |    0 |    1 |    4 |    1 |

|                              10.71.84.1 -    8 |   55 |   51 |    6 |   11 |   35 |   11 |

|                         100.120.105.194 -    6 |   59 |   56 |    8 |   13 |   39 |   13 |

|                          100.120.104.12 -    6 |   59 |   56 |    6 |   12 |   44 |    9 |

|            langbprj01-ae1.rd.la.cox.net -   10 |   51 |   46 |    0 |   12 |   30 |   13 |

|                           100.122.208.7 -   83 |   17 |    3 |    0 |   17 |   31 |   10 |

|                             98.187.76.3 -    6 |   59 |   56 |    8 |   14 |   40 |   11 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   15 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider