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In the morning, I can play a video game and register a perfectly normal latency. But, from 3pm - 2 am I am getting considerable and consistent lag. How is this happening? Is COX throttling my area? I haven't had an issue with this in 3 years with them and all of a sudden it is impossible to do anything online in the evening. It is not only me. Multiple people in my area are complaining about the same thing. People being on the internet isn't an acceptable excuse.
Try multiple weeks in a row. And you are a Liar. The reason for the outage on your website and app alternates between “high internet traffic” or “increased network activity”, and that message is there at ALL hours, EVERY day/night. Higher load on your garbage network should not be completely preventing a connection to the internet. If this was a node issue then how could it still be a problem after 3 weeks.