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I have a Motorola branded SBG6580 Modem/Router that I've been using with my Cox internet for several years without any issues. It currently has firmware version SBG6580-22.214.171.124-GA-02-141-NOSH
According to Cox the newer firmware version is SBG6580-126.96.36.199-GA-00-505-NOSH and that this is updated automatically. I tried to have Cox update the firmware but to no avail. What else can be done?
i've had issues in the past that weren't resolved with 1) powering unit down, 2)reset from calling 623-594-1000 but taken care of with signal sent by cs rep.