Forum Discussion

RSdeC's avatar
RSdeC
New Contributor
4 years ago

Firmware Update

I have a Motorola branded SBG6580 Modem/Router that I've been using with my Cox internet for several years without any issues.  It currently has firmware version SBG6580-8.9.0.4-GA-02-141-NOSH Acco...
Bruce's avatar
Bruce
Honored Contributor III

Perhaps log into your Cox account and send a reset command to your modem.  About all you can do for now.

Are you having a problem or just want the update?  What's in the update...security, efficiency, functionality?

I don't mean to reset your modem locally via its recessed button on the back but to send a reset command from the Cox headhead.  A network reset may update your firmware or may not.  Worth a try.

bearone2's avatar
bearone2
Contributor III
4 years ago

i've been saying this for a long time, rest by cox includes updates to their equipment, not sure about other modems.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    ...and we've been saying for a long time to provide a reference.  It's not we don't believe you but sometime you're...well, never mind.

    • bearone2's avatar
      bearone2
      Contributor III
      4 years ago

      i've had issues in the past that weren't resolved with 1) powering unit down, 2)reset from calling 623-594-1000 but taken care of with signal sent by cs rep.