Forum Discussion

RSdeC's avatar
RSdeC
New Contributor
4 years ago

Firmware Update

I have a Motorola branded SBG6580 Modem/Router that I've been using with my Cox internet for several years without any issues.  It currently has firmware version SBG6580-8.9.0.4-GA-02-141-NOSH

According to Cox the newer firmware version is SBG6580-3.5.8.4-GA-00-505-NOSH and that this is updated automatically. I tried to have Cox update the firmware but to no avail. What else can be done?

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @RSdeC,

    I can certainly understand your frustrations. Please know we want you to enjoy your services. I'm here to help. We automatically send the upgrade when it has been checked and we know it is safe and will not post a threat for our network.

    Crystal S.
    Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Perhaps log into your Cox account and send a reset command to your modem.  About all you can do for now.

    Are you having a problem or just want the update?  What's in the update...security, efficiency, functionality?

    I don't mean to reset your modem locally via its recessed button on the back but to send a reset command from the Cox headhead.  A network reset may update your firmware or may not.  Worth a try.

    • bearone2's avatar
      bearone2
      Contributor III
      4 years ago

      i've been saying this for a long time, rest by cox includes updates to their equipment, not sure about other modems.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        ...and we've been saying for a long time to provide a reference.  It's not we don't believe you but sometime you're...well, never mind.