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I've been getting outages due to the upstream dropping out on my internet connection for more than 6 months now.
Downloads, watching streams, podcasts, hearing and seeing people on voice/video calls and are fine if they've already started.
Uploads drop, voice/video calls break up for listeners, website requests take forever, games get disconnected.
Modem upstream during packet loss:
Bottom row with red question marks is packet loss. Other rows are just hops which sometimes don't respond (`mtr one.one.one.one`):
It doesn't seem like this issue will every be fixed. I've burned a lot of my time (days and days), burned money upgrading hardware that was fine, talking with customer support, and waiting for techs.
I've been having to use my phone as a mobile hot-spot to ensure a consistent connection for voice and video calls. If this keeps up I think I'm just going to stop wasting money on useless internet and dump Cox and switch to a mobile hot-spot, since I end doing that anyway.
Update 10/14/2021 - No reported fix. Issue seems to sporadically improved.
A few days after the last techs put in a new drop, my connection suddenly started working more consistently with much less frequent waves of packet loss. It's been going like this for over a week now. I didn't end up scheduling out another tech and I got zero notice of any changes or fixes. I also have not made any changes to the modem or connections since.
I'm glad to have a better connection, but also kinda peeved to waste so much time only to find that the issue is definitely not at my location and something probably got adjusted somewhere up the chain.
Was reading the forum because my service has been awful too and looking for anyone who had a resolution. All of the sudden at 11:30 my service is perfect. 0% packet loss, 0% late packets, and <1ms jitter. WTF?!?! No one has told me anything, no updates, and have a tech scheduled for next week (because of course the issue is on my end). Hopefully whatever they changed is permanent. Saw ATT running fiber on my side of the street, so Cox better get it together SOON
Oh well spoke to soon. 30% packet loss, 75% late packets, and now 800ms jitter. Come on ATT Fiber!
Packet loss is back like crazy.