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Has anyone received the emergency broadband benefit?

Although I qualify through a Pell Grant, and the government approved me in about ten seconds, Cox won't sign me up. The third party site called id.me is a waste of time and rejected me for my name not matching my id, which is not true, my name matches my id perfectly.

I reported the situation to the FCC but if anyone knows how to actually get things to go through please let me know.

  • Hello 1221,

    For questions regarding your status or the process of ID.me, you can contact ID.me from the link provided below.

    https://help.id.me/hc/en-us

    Refer to the Assistance Guide on the ID.me website or submit an ID.me support request.

    Allan
    Cox Support Forum Moderator
  • Yeah I received it once and now being told that I'm getting it somewhere else. I've lived in the same place for 4 years. Just got off chat with a agent who left me on hold only to give me an 877 number that of course you can't reach anyone. I wasn't even worried about it until they offered if. Don't make *** up now. 

  • The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Tiffany R. 

    Cox Support Forum Moderator