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For 2 weeks I have been unable to access my Cox e-mail, despite 20 hours of communication with Cox I keep getting a notice that I've been "timed out" thoiught I have not been able to enter. They say they have seen this problem before but nobody can fix it. I have worked with Customer Support, Copmlete Care, and CustomerEscalation, where they marked my ticket "solved" because they could get into my account, but I can't. After 3 hours today erasing possible blocks on 3 browsers (Chrome, Edge, Firefox) Mark at CutomerEscalation suggested I go back to Complete Care. My suspicion is that the problem is at the Cox site, though they don't want to admit it.
cox can both access the account + send temp password!
bear in mind the pw needs to be changed on all devices that access cox mail or pinging old pw looks like intrusion!!
Sorry to be dense but I don't know to what you are referring. I'm not sure what may be accessing cox mail or pinging old pws. Does "looks like intrusion" mean I may have been hacked?