unable to access e-mail
For 2 weeks I have been unable to access my Cox e-mail, despite 20 hours of communication with Cox I keep getting a notice that I've been "timed out" thoiught I have not been able to enter. They say ...
Forum Discussion
You've probably tried this already, but just in case...
Using Chrome:
Delete "myemail.cox.net" cookies.
From the Cox Webmail page, click the "View site information" icon. (lock in upper left of the screen just left of the Omnibox)
Click "Site settings"
"Usage" may display "No usage data" initially. Wait for the number of cookies to display (may take 30-60 seconds). Then click "Clear data" to delete only "myemail.cox.net" cookies.
Check for bad extensions
At the top right, click More tools Extensions to eliminate other variables while testing each enabled extension.
How do you try to access Cox Webmail? Is it a link from a Cox website or a shortcut?
At the advice of a Cox tech I did in fact delete all cookies today (for the third time in 2 weeks) from alll 3 browsers. Thanks anyway.
I figured that, but the process I described is website specific so it's less intrusive than what Cox always recommends. Since you're unable to access Cox Webmail with any browser, it's probably not an extension either. But, with the amount of time you've already spent, it wouldn't hurt to check that too. What about the website link or shortcut?
I don't understand "check that too." I have 6 extensions on Google, all of which are working fine as far as I know. How would I know if one or more were blocked? Remove them all and try adding each one again?
The first step was identifying extensions that are enabled to assess whether they appear appropriate. If you want to test them, make note of the extensions enabled. Then you can disable them to see if that makes a difference in your ability to access email. If there's no difference, just re-enable the ones you disabled. If you're able to access email after disabling extensions, enable them one at a time to identify the bad extension and then remove it.
