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Dynamic range window violation

Peterockinit
3 months ago

I keep getting this on my brand new (2 weeks old) sb8200 modem:

Dynamic Range Window violation

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW

I have had 6 technicians out here. I have replaced my modem, my router, all my wiring (coax from dmark to modem and Ethernet with new cat6), cox put in a new drop from street to my house, have had all sorts of different attenuators for diff power levels. 

I saw several people post the same problem as me but there was never a solution. Can someone please help.

37 Locked QAM256 381000000 Hz 2.2 dBmV 40.0 dB 0 0
1 Locked QAM256 783000000 Hz -1.0 dBmV 39.9 dB 0 0
2 Locked QAM256 789000000 Hz -1.1 dBmV 39.8 dB 0 0
3 Locked QAM256 795000000 Hz -1.3 dBmV 39.8 dB 0 0
4 Locked QAM256 801000000 Hz -1.4 dBmV 39.8 dB 0 0
5 Locked QAM256 807000000 Hz -1.2 dBmV 40.0 dB 0 0
6 Locked QAM256 813000000 Hz -1.6 dBmV 39.8 dB 0 0
7 Locked QAM256 819000000 Hz -1.7 dBmV 39.9 dB 0 0
8 Locked QAM256 825000000 Hz -2.2 dBmV 39.5 dB 0 0
9 Locked QAM256 831000000 Hz -2.4 dBmV 39.5 dB 0 0
10 Locked QAM256 837000000 Hz -2.6 dBmV 39.4 dB 0 0
11 Locked QAM256 843000000 Hz -2.7 dBmV 39.5 dB 0 0
12 Locked QAM256 849000000 Hz -2.8 dBmV 39.5 dB 0 0
13 Locked QAM256 855000000 Hz -3.1 dBmV 39.1 dB 0 0
14 Locked QAM256 861000000 Hz -3.5 dBmV 39.1 dB 0 0
15 Locked QAM256 867000000 Hz -3.4 dBmV 38.9 dB 1 0
16 Locked QAM256 873000000 Hz -3.3 dBmV 39.2 dB 0 0
33 Locked QAM256 357000000 Hz 2.3 dBmV 39.8 dB 0 0
34 Locked QAM256 363000000 Hz 2.2 dBmV 39.8 dB 0 0
35 Locked QAM256 369000000 Hz 2.2 dBmV 39.9 dB 0 0
36 Locked QAM256 375000000 Hz 2.1 dBmV 40.0 dB 0 0
38 Locked QAM256 387000000 Hz 2.1 dBmV 40.1 dB 0 0
39 Locked QAM256 393000000 Hz 2.2 dBmV 40.1 dB 0 0
40 Locked QAM256 399000000 Hz 0.5 dBmV 39.6 dB 0 0
41 Locked QAM256 405000000 Hz 1.1 dBmV 39.9 dB 0 0
42 Locked QAM256 411000000 Hz 1.5 dBmV 39.9 dB 0 0
43 Locked QAM256 417000000 Hz 1.4 dBmV 40.0 dB 0 0
44 Locked QAM256 423000000 Hz 1.5 dBmV 39.9 dB 0 0
45 Locked QAM256 429000000 Hz 1.6 dBmV 39.9 dB 0 0
46 Locked QAM256 435000000 Hz 1.8 dBmV 39.9 dB 0 0
47 Locked QAM256 441000000 Hz 1.8 dBmV 40.1 dB 0 0
48 Locked QAM256 447000000 Hz 2.1 dBmV 40.1 dB 0 0
159 Locked Other 300000000 Hz 5.9 dBmV 41.2 dB 3854710679 0




Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM Upstream 16900000 Hz 6400000 Hz 49.0 dBmV
2 1 Locked SC-QAM Upstream 36300000 Hz 6400000 Hz 51.0 dBmV
3 2 Locked SC-QAM Upstream 29900000 Hz 6400000 Hz 51.0 dBmV
4 3 Locked SC-QAM Upstream 23500000 Hz 6400000 Hz 50.0 dBmV