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My internet is once again going out every single day at random times between 10 and 12. I am on conference calls all day long and once again can now predict that I will get kicked out of what call I am on during that time. I had the same problem in May and a technician came out and knew exactly what was wrong. He put in a ticket and the issue was fixed for a couple of months. It is now happening again. I have sent two emails to Cox. Help@coxcom and I've gotten no response. It is so frustrating to pay so much money for internet and have this embarrassing outage happen while trying to work. Now every time I'm on a call during that time I have to explain to people that I might get kicked out and apologize ahead of time. That definitely doesn't look good for Cox. Is there anyway I can get some help on this to get it resolved again?
Thank you for replying Allan. Actually sent an email and a follow-up this week and haven't got a reply. I will try again.
At least your outage window is only a couple of hours. Try paying almost $100/month for internet that does that all day long, every single day.
make sure your account is credit for those interruptions. Mine was for 8 days straight and they removed $30 from my bill yesterday.
Az? In Gilbert by any chance. Im in Gilbert and the service has been horrible over the last month.