Forum Discussion

tammyalex's avatar
tammyalex
New Contributor
5 years ago

Internet going out again every day between 10 and 12

My internet is once again going out every single day at random times between 10 and 12. I am on conference calls all day long and once again can now predict that I will get kicked out of what call I ...
Mike_az's avatar
Mike_az
New Contributor

At least your outage window is only a couple of hours. Try paying almost $100/month for internet that does that all day long, every single day. 

Morgan1982's avatar
Morgan1982
Contributor II
5 years ago

Az? In Gilbert by any chance. Im in Gilbert and the service has been horrible over the last month. 

  • tigernike23's avatar
    tigernike23
    New Contributor III
    5 years ago

    Phoenix here, and the last month or so has been absolutely atrocious. I was sailing fine until an overnight outage on June 24th. Since then, my speeds are about half what they were, with at least 3 additional outages. So, you aren’t alone here.

  • SharonL's avatar
    SharonL
    Former Moderator
    5 years ago
    Hello Morgan,

    I am sorry to hear you are having difficulties with your services. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Sharon
    Cox Support Forum Moderator
  • jabs's avatar
    jabs
    New Contributor
    5 years ago

    Same here in Gilbert and similar to what @tammyalex described. A few times a day and only for 1-3 minutes at a time. The internet does recover on its own. I don't think a modem reset would help.