Packet Loss langbprj01-ae1.rd.la.cox.net

Howdy!   I've been doing several mtrs in the past 30 days from our network to meet.google.com, Zoom, and 8.8.8.8 and I'm getting packet loss & jitter.

I am using a Cox Gigablast Modem, connected to Cox Orange County, speedtest.cox.com is yielding a whopping 960Mbps down and 30Mbps up, I am directly connected to the cable modem via ethernet, my wifi is turned off, and I get packet loss averaging 1.8% and as high as 5% (which cuts my video and audio calls at home during the pandemic).

Could you please offer some advice?   

This seems to be the offending gateway:  langbprj01-ae1.rd.la.cox.net - 1.8% Packet Loss

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