Packet Loss

Howdy!   I've been doing several mtrs in the past 30 days from our network to, Zoom, and and I'm getting packet loss & jitter.

I am using a Cox Gigablast Modem, connected to Cox Orange County, is yielding a whopping 960Mbps down and 30Mbps up, I am directly connected to the cable modem via ethernet, my wifi is turned off, and I get packet loss averaging 1.8% and as high as 5% (which cuts my video and audio calls at home during the pandemic).

Could you please offer some advice?   

This seems to be the offending gateway: - 1.8% Packet Loss

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