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Horrible Intermittent Lag Spikes when online gaming

For the past 3-4 weeks I have been experiencing horrible lag spikes when gaming, browsing internet or even streaming

I have called Cox over 15 times, spoke to higher-ups, had 4 technicians come by, upgraded my modem+router+power unit + coaxial splitter and so much more to no avail. This has become horrendous to the point of potentially considering switch ISPs. 

Does anyone have any information on a potential fix coming? From everyone I spoke to at Cox over the phone, there seems to be no ETA on a fix. Apparently a node in my area is over-saturated and causing 80% packet loss... WHICH IS CRAZY BAD!!! 

Note: I am in Southern Orange County, California.