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ljgodzilla's avatar
ljgodzilla
New Contributor II
6 years ago

High packet loss . VOIP/stream issues

I work from home and a few months ago i started to get  really bad packet loss.

I work from home and rely on  VoIP and Screen sharing tools.

Model Name: SB6183
Vendor Name: ARRIS Group, Inc. 
Firmware Name: D30CM-OSPREY-2.4.0.0-GA-03-NOSH
Hardware Version: 1
Downstream power levels (QAM256) range from 16.9 dBmV to 18.9 dBmV on all channels  SNR is 37.1 to 38.8 on all channels With Frequency  from 789Mhz to 921Mhz

Upstream power  ranges from 24.1 dBmV to 29.5 dBmV  Frequency ranges from 16.9Mhz to 36.3Mhz Symbol rate is 5120 

Puma 6 Test output:


74ms : x
75ms : x
76ms : x
77ms : xxxxxx
78ms : xxxxxx
79ms : xxxxxx
80ms : xxxxxxxxxxxx
81ms : xxxxxxxxxxxxxxx
82ms : xxxx
83ms : xxxxxx
84ms : xxxxxx
85ms : xxxxxx
86ms : xxxxx
87ms : xxxx
88ms : xxxxx
89ms : xxx
90ms : xxxxx
91ms : xxxx
92ms : xxx
93ms : xx
94ms : xxxx
95ms : xxx
96ms : xx
97ms : xxx
98ms : xxxxxxxx
99ms : xxx

(below here is the red)
100 - 149ms :xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
150 - 199ms :xxxxxxxxxxx
200 - 249ms :xxx

7 Replies

  • ljgodzilla's avatar
    ljgodzilla
    New Contributor II
    6 years ago

    while just attempting to test Speed/Jitter I got a socket error  and a Jitter reading of 340ms

    • ljgodzilla's avatar
      ljgodzilla
      New Contributor II
      6 years ago

      Look at that. no call no show for appointment today. Why am i not surprised.😡

    • Allan's avatar
      Allan
      Moderator
      6 years ago
      Hello Ljgodzilla, your modem is reporting multiple time out errors and overall poor signal levels at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
      • ljgodzilla's avatar
        ljgodzilla
        New Contributor II
        6 years ago

        No splitters that i know of and no Amp's. as far as i know its a straight line to the box outside.