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ljgodzilla's avatar
ljgodzilla
New Contributor II
5 years ago

High packet loss . VOIP/stream issues

I work from home and a few months ago i started to get  really bad packet loss. I work from home and rely on  VoIP and Screen sharing tools. Model Name: SB6183 Vendor Name: ARRIS Group, Inc.  F...
ljgodzilla's avatar
ljgodzilla
New Contributor II
5 years ago

while just attempting to test Speed/Jitter I got a socket error  and a Jitter reading of 340ms

  • ljgodzilla's avatar
    ljgodzilla
    New Contributor II
    5 years ago

    Look at that. no call no show for appointment today. Why am i not surprised.😡

    • Zurq's avatar
      Zurq
      Contributor II
      5 years ago

      well it is COX lmao

      • ljgodzilla's avatar
        ljgodzilla
        New Contributor II
        5 years ago

        exactly.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello Ljgodzilla, your modem is reporting multiple time out errors and overall poor signal levels at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
    • ljgodzilla's avatar
      ljgodzilla
      New Contributor II
      5 years ago

      No splitters that i know of and no Amp's. as far as i know its a straight line to the box outside.