I cannot use My WIFI site
idk what to do to fix this any ideas?
Forum Discussion
3 Replies
- Hi Zurq, your modem is currently not responding correctly, which is quite concerning. Can you please unplug the modem, wait ten seconds and plug it back in, to see if that resolves the issue? If this persists, our next course of action would be to send out another service technician. Please feel free to email us at cox.help@cox.com for additional support. -Kevin M. Cox Support Forum Moderator
what does it mean? would it affect speeds and stuff?
- Your modem appeared to be offline when I last checked, meaning, I was unable to retrieve any signal levels at all. This will definitely impact speeds as well as the quality of service. Your modem is currently online now. Do you think you can hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?
http://bit.ly/2VsdGbX
-Kevin M. Cox Support Forum Moderator
