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I continute to have this problem. I have new modem and router. Technician replaced wire from pole to house. No splitters or anything. Just hooked straight to modem. Techs have been to house twice. I had an appointment yesterday and they never showed up or called. Not good. Before finding a time to schedule another tech visit, can u tell me what a tech could possibly check at my end to resolve an intermittent disconnect. I find it hard to believe it is anything at this end since everything possible has been replaced. I don't want to waste the techs time or my time off work for the tech to say they can't help me.
You mentioned that wire was replaced from the pole to the house. You should insist on having a Cox in-house technician test their equipment at the pole. It could be a faulty tap.
I'll ask the tech about that.
If you don't specifically request an in-house Cox technician, you could get a contract technician who doesn't have the proper equipment for testing and may not even have a ladder.
I had a scheduled tech service call today to troubleshoot the severe TV picture and audio issues I've been experiencing. I had specifically requested a Cox in-house tech because I suspected the problem was at the tap and I wanted to ensure the tech would have the proper testing equipment and a long ladder. But, instead, Cox sent a contract tech who arrived 20 minutes early and only had a six foot ladder. After calling around, he got another contract tech to bring him a long ladder. After climbing up and testing the tap with his equipment, he determined that the issue does appear to be a faulty tap.
Now, I have to wait 3-7 days for a Cox line tech to verify the information provided by the contract tech and then make the actual repair. So, although I've been told you can always ask for a Cox in-house tech, you rarely get one. In the meantime, my TV currently has no picture or audio for the channel I was just watching.