It's happening to a lot of people. It's been happening to me for the last 1.5 months. Internet will drop. Reset itself in 5 minutes. Repeat every 5-10 minutes - sometimes this goes on 2-3 times, sometimes for a hour, sometimes 2 hrs, sometimes 3hrs....and then it doesn't do it again until the following day. The worst times seem to be 3:00-6:00 pm - though this could just be when I notice as I am using. I went through the power cycling, testing, resetting. Had a tech come out - said there is a known firmware issue. Replaced my router with a newer one. Still the same problem. This is NOT an issue with home wiring. This is a firmware or network issue. Cox better fix soon or I'll be finally hopping to Verizon who've been begging me for 2 years to make the change.