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intermittent dropouts

I continute to have this problem. I have new modem and router. Technician replaced wire from pole to house. No splitters or anything. Just hooked straight to modem. Techs have been to house twice. I had an appointment yesterday and they never showed up or called. Not good. Before finding a time to schedule another tech visit, can u tell me what a tech could possibly check at my end to resolve an intermittent disconnect. I find it hard to believe it is anything at this end since everything possible has been replaced. I don't want to waste the techs time or my time off work for the tech to say they can't help me.