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I continute to have this problem. I have new modem and router. Technician replaced wire from pole to house. No splitters or anything. Just hooked straight to modem. Techs have been to house twice. I had an appointment yesterday and they never showed up or called. Not good. Before finding a time to schedule another tech visit, can u tell me what a tech could possibly check at my end to resolve an intermittent disconnect. I find it hard to believe it is anything at this end since everything possible has been replaced. I don't want to waste the techs time or my time off work for the tech to say they can't help me.
It's happening to a lot of people. It's been happening to me for the last 1.5 months. Internet will drop. Reset itself in 5 minutes. Repeat every 5-10 minutes - sometimes this goes on 2-3 times, sometimes for a hour, sometimes 2 hrs, sometimes 3hrs....and then it doesn't do it again until the following day. The worst times seem to be 3:00-6:00 pm - though this could just be when I notice as I am using. I went through the power cycling, testing, resetting. Had a tech come out - said there is a known firmware issue. Replaced my router with a newer one. Still the same problem. This is NOT an issue with home wiring. This is a firmware or network issue. Cox better fix soon or I'll be finally hopping to Verizon who've been begging me for 2 years to make the change.
ty for that. I don't believe it is a problem at my end. I feel stupid calling someone to the house and everything is working fine. I even bought into upgrading my service and still getting hits.
It’s just the company slowing your internet speed to get you to buy a bigger package. Even the technician who came to your house knows it. He didn’t have to replace your line. It’s the company being greedy. They are doing it to me right now.
You mentioned that wire was replaced from the pole to the house. You should insist on having a Cox in-house technician test their equipment at the pole. It could be a faulty tap.