no internet service

Speed test says it is fast but unstable and no internet connection....it was fine then suddenly no internet..

why??

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  • @Amt8559

    Are there any lights lit up on the modem? If you don't see the online light lit up green. Unplug the power code and check all coax connection and make sure ends are at least hand tight. Also, you can view outages and sign up to receive alerts on the Cox Connect app & cox.com. If there's no outage listed and you continue to have an issue email your full name and address to cox.help@cox.com so we can investigate.



    Jonathan J
    Cox Moderator
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