no internet service
Speed test says it is fast but unstable and no internet connection....it was fine then suddenly no internet..
why??
Forum Discussion
Yes, the lights are on, but not the “online”, have checked for connections, have reset so many times..
“server cannot be found” ???
Hi amt8559,
In reviewing the modem, I am showing that the modem isn’t communicating with our network and is offline. I’ve verified that we do not have any reports of an outage currently in your area. If there is an amplifier in your connection, please ensure the power is on and the Cox connection is secure. If this has been confirmed, the next step to resolve this issue is to have a technician come out to the home to investigate.
Maria L.
Cox Support Forum Moderator
In reviewing the modem, I am showing that the modem isn’t communicating with our network and is offline. I’ve verified that we do not have any reports of an outage currently in your area. If there is an amplifier in your connection, please ensure the power is on and the Cox connection is secure. If this has been confirmed, the next step to resolve this issue is to have a technician come out to the home to investigate.
Maria L.
Cox Support Forum Moderator
