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We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account email@example.com [and firstname.lastname@example.org] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge." We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracy to find just what "suspicious" activity they are seeing?
Or is it just one of those annoyances ...
got same and when i went to try to change password as told was told "info" was missing from my account and I can't get online help or chat to work. Will try phone help??
Yeah, I had a similar experience. Logged in to my Cox account, logged out and the "change password possible suspicious activity" immediately appeared in my inbox. I could not change my password, because I don't have another email address, and the password change page won't accept input unless an alternate email address is provided. I spent an hour on the phone with a very helpful person at tech support, but this is still not resolved. The good news is even after they lock me out of my account, I still have about 90 days before they wipe all my account info, or so I'm told.
My guess is that the requirement for a backup email address is relatively new, and this is how they have chosen to enforce it.
Good luck with that! No phone, no access online. Basically...no email. Try to change password get"an error has occurred." Well, hell yeah! Cause we've been hacked again!
puss poor communications for a communications company!