detected suspicious activity ... or not

Becky
Moderator
6 years ago
The Cox Network Security team actively monitors Cox.net user accounts for suspicious activity that may indicate a Cox.net User ID and password have been compromised. To confirm such an email is valid, go to www.cox.com, log in through the My Account drop down box, select the drop down again, and then click "Email Notification History" on the left side of the page. If you receive such an email, please reset your Cox.net password to something brand new; something you have never used as a Cox password. The following Cox password requirements apply:
• Must be between 8 and 24 characters long
• Must include both letters and numbers
• Must not include any form of the word password
• Must not include customer's user ID
• May include special characters: !@#$%^*()
• Is case sensitive, so SaMpLe24 is different than sample24
After resetting your password, log out of your account and then log back in with the new password on all devices. -Becky, Cox Support Forums Moderator
- socal_transplan
  Contributor III
  6 years ago
  first of all, i see no "email notification history." i tried this yesterday and got different dropdown info, found it & it said "no history." all i can do today is "change email" where i get the notification that "We're sorry, an unexpected error has occurred. Please try again. If you need help, contact Customer Support or Live Chat for assistance." yesterday that was a joke. i am currently waiting for level 2 today. as it still won't let me change my password.
  
  so, if i must change password, why can't i?
- TMRoot
  New Contributor
  6 years ago
  I accept your statement that "the Cox Network Security team actively monitors Cox.net user accounts for suspicious activity that may indicate a Cox.net User ID and password have been compromised" but that doesn't address the question. I want to know what suspicious activity was detected. This is an important question because the answer will provide critical information on what we need to do (other than just changing our password) to address the problem.
  
  For example, it the "suspicious activity" was something that we normally do ourselves, eg access our email from many different devices in many different locations, just changing our password won't solve the problem.
  
  Please tell us what was the suspicious activity that the security team detected!
  - Pam613
    Contributor II
    6 years ago
    I have the same problem & someone keeps going into my acct & changing my password locking me out. I just got off the phone with cox & they tell me it's 2019 not the 80's........nice to know they care! They should have a 2 step authentication sending a code to your cell phone if someone tries to change your password. Looks like it's time to change services after 30 years!
- socal_transplan
  Contributor III
  6 years ago
  FINALLY got level 2 tech after being qued for 15 min w/cox complete care (which i do not pay for nor did i ask for.) he insisted that our browsers needed to be updated is why what he was trying was not working & that THAT's why they put me to complete care. NO! that's the regular upsell these days. like i'd pay cox 1c more for service i already pay for that they can't consistently provide.. i use chrome & i just checked and my browser is up to date. we also tried i.e. & same runaround and fail with that. while i was rebooting my computer my husband got on his win10 that uses edge & got the same problem. but searching for i.e. on that allowed us to change passwords all around. now that i've verified that my chrome is up to date, i still can't get into my cox.com account.
  
  has ANYBODY been able to change their password themselves?
  - John2222
    Contributor II
    6 years ago
    You have to logon to www.cox.com with your current master email account. Then you can go to your profile account and email users of your household and change your password and other email accounts under your master. At least that is what I did.
    
    Then I had to go to other computers and iPhones and iPads and update the password which the various client software uses. Gmail, Outlook etc.
socal_transplan
Contributor III
6 years ago
if you are using a mil program you have to change the password in that too, remember