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azolivas's avatar
azolivas
New Contributor III
5 years ago

Suspicious activity ?

Received the suspicious activity email stating password needs to be changed because of detected malware .  Followed the protocol and checked my account notifications per the email and there is nothing there.  Scanned my desktop nothing there.  Checked my cox email and nothing there.  The only email I received from cox  was from my yahoo account and even though it also included my cox email it was not there as well.  Chalking it up to a cox data breach.  

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  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    I agree it's a phishing attempt, but the offender could have got your address from anywhere...including from somebody's address book on Yahoo.

    Kudos for your suspicion!

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    i doubt phishing, unless a link was provided because you can only change the pw within email/settings......

    are you able to get into the account?

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      Link or no link, it's suspicious for Cox to have sent instructions to a Yahoo account.

      • bearone2's avatar
        bearone2
        Contributor III
        5 years ago

        not if cox email is backup for yahoo, like i use.

        for lost yahoo pw, i can get a text message or cox email.

  • DannyS's avatar
    DannyS
    Moderator
    5 years ago
    If ever in question, it is a safe practice to login to our site directly and change your password to ensure security. If needed, Cox Security Suite Plus is offered at no additional charge to Cox Internet customers. To download the software for free, visit www.cox.com/securitysuite to sign in to My Account with your primary User ID and Password.