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Crownview's avatar
Crownview
New Contributor II
6 years ago
Solved

detected suspicious activity ... or not

We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account xyz@cox.net [and zyx@cox.net] and believe this email address password may b...
cox coxsupport
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  • Pam613's avatar
    Pam613
    6 years ago

    These emails were not scam. Someone got into my email & changed my password lockng me out. Cox should have a different way of sending notification to change your password other than sending it to your hacked email. One someone gets in they have all your info including your acct #.

Future_Ent's avatar
Future_Ent
New Contributor
6 years ago

Sorry I'm late to this party.

The emails you are getting are SCAM to get your information NEVER NEVER NEVER reply to these emails or click on any of its links.  Either deleted them (permanently, not just to the trash folder) or forward it to the security address on the COX website.

      https://www.cox.com/residential/support/reporting-spam-phishing-and-virus-abuse.html

I get at least 10 of these a week from COX.  

One way you can check if it is legit is to look at the links address.  Outlook, allows me to display the link address just by hovering the mouse pointer over the link WITHOUT clicking it. Must fake links have a weird looking address with lots of letters that do not spell anything. 

I hope this helps

Julian

  • Pam613's avatar
    Pam613
    Contributor II
    6 years ago

    These emails were not scam. Someone got into my email & changed my password lockng me out. Cox should have a different way of sending notification to change your password other than sending it to your hacked email. One someone gets in they have all your info including your acct #.