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I've had a technician come in he did nothing, then he said he'd send out a field expert. Of course this did nothing as well. I have been wrestling with this issue for almost 3 months now please help!
There's a ping plotter from my modem
I believe it is connected with AWS, here is a tracert to AWS west (126.96.36.199)
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1 2 16 ms 9 ms 10 ms 10.71.32.1 3 18 ms 9 ms 9 ms 100.120.104.132 4 11 ms 12 ms 25 ms 100.120.104.12 5 36 ms 12 ms 19 ms 188.8.131.52 6 10 ms 11 ms 14 ms 184.108.40.206 7 36 ms 20 ms 25 ms 220.127.116.11 8 10 ms 19 ms 13 ms 18.104.22.168 9 36 ms 35 ms 39 ms 22.214.171.124 10 * * * Request timed out. 11 48 ms 53 ms 38 ms 126.96.36.199 12 35 ms 44 ms 49 ms 188.8.131.52 13 58 ms 60 ms 75 ms 184.108.40.206 14 38 ms 36 ms 37 ms 220.127.116.11 15 37 ms 54 ms 36 ms 18.104.22.168 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
In Ping Plotter, you can adjust the trace route protocol. Try switching from normal "ping" requests to UDP packets.This can be found under "Edit" --> "Options" --> "Packet" - change the "Packet Type" option to "UDP Packets".
Cox likes to deflect blame when packet loss is occurring by arguing that normal trace route data is invalid because some hops drop normal ping requests due to them being low priority. While is can be true, changing the packet type will avoid this blame game entirely.
UDP packets are usually connectionless packets in that they do not return a reply. However, when UDP packets are sent to a normally unused UDP port number, the system sending the UDP packet will receive a reply from the destination server essentially saying "UDP packet recieved, but invalid port" - thus showing accurate, non-deprioritized packet travel and undoubtedly showing valid packet loss data.
Long story short, change your packet type in Ping Plotter, restart your test while wired into your router, and if you get the same results you can be assured that it is most likely routing problems by Cox or infrastructure problems. I've been seeing infrastructure problems for the last 4 months on another thread here - amazingly, they have not been able to fix my packet loss - which looks a lot like the data you posted above - even though this has been an ongoing officially reported issue for 1/3 of a year.
Also I am still seeing packet loss. You think it's worth just switching to AT&T, it's much cheaper but I heard they have issues as well.
It's all a ** shoot. If there's no competition, Cox/AT&T/whoever will not care about or address service issues. If there is competition, they will.
My experience with Cox in the Phoenix, AZ area is this - they have a monopoly in certain areas of the city (mine for example) and do not care about service issues in my area. My guess is if Century Link were to expand, my problems would miraculously get fixed.
No idea in your area though. It's all regional
Interesting, my friend a couple miles away has no packet loss, but weirdly enough I do whenever I use my internet.
Yeah, I have the same issue here in Phoenix. It's a regional thing. Some areas have decent infrastructure, others (like mine) have awful infrastructure that Cox is not willing to fix.
I'm no cable technician, but if I had to guess I'd say there is an oversaturation of users on my neighborhood node and the node can't handle the bandwidth during peak. Easy solution? Invest in more infrastructure in my area! But that would require Cox dipping into the literal hundreds of millions of dollars a month they obtain from the Phoenix market alone, and who has that kind of time or money? Wait....one of the largest internet service provider in the United States should have that kind of time and money...