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For over a year I've been able to watch Amazon prime video on my old non smart Magnavox tv via the contour box. Now it stopped working. The error message is, "Disconnect VPN or proxy service and try again". This tv is not connected to anything but Cox through the contour box. My pc connects to Amazon Prime Video but not the tv. I rebooted the contour box and tv. Same error message. I contacted Amazon and they were absolutely no help. The first call ended up with some guy in South Africa and the second contact, via Amazon chat, ended up in India. Anybody have any suggestions or solutions? Thanks.
I am having the same problem, I am able to watch Amazon Prime through my smart TV but when I try through the Contour Apps I get the alert that I am connected to a VPN which I am not
This is a COX problem and after several hours with Tech support still no resolve
The last word I got was " This error is likely tied to the IP lease we have assigned you" and they are sending out a tech to try to resolve the problem. Hopefully it will work!
Thursday June 16 my Amazon Prime just stopped working on my television. When I called about it no one had a answer. Amazon prime said it was my internet service, cox said it was not them. Had the geek squad come out and check my entire system. She looked it this forum and found out it is a known issue and it is being worked on. Wonder how long this is going to take to FIX the issue?
I am sorry this cost you a Geek Squad visit. Cox should have told you.
Resourceful Geek, huh?
I did not mind the geek squad checking it out. I would rather has someone check my system in person than having them try to access my system. I had talked to Cox support 3 times and no one told me about the issue they were having. I only know about this because of the forum.