Forum Discussion

nonaste's avatar
nonaste
New Contributor
3 years ago

Amazon prime video not working on non smart tv

For over a year I've been able to watch Amazon prime video on my old non smart Magnavox tv via the contour box.  Now it stopped working.  The error message is, "Disconnect VPN or proxy service and tr...
Wylie's avatar
Wylie
New Contributor II

I am having the same problem, I am able to watch Amazon Prime through my smart TV but when I try through the Contour Apps I get the alert that I am connected to a VPN which I am not

Wylie's avatar
Wylie
New Contributor II
3 years ago

This is a COX problem and after several hours with Tech support still no resolve

  • Wylie's avatar
    Wylie
    New Contributor II
    3 years ago

    The last word I got was " This error is likely tied to the IP lease we have assigned you" and they are sending out a tech to try to resolve the problem. Hopefully it will work!

    • Wylie's avatar
      Wylie
      New Contributor II
      3 years ago

      Cox has fixed the problem, not sure what they did but my Amazon Prime now works using my Contour App

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      DHCP is software.  A tech isn't going to help.