Forum Discussion

Araxidis's avatar
Araxidis
New Contributor
2 months ago

Stopping free McAfee Antivirus?

I just got an email about Cox stopping the free McAfee Antivirus that I have had for decades with Cox. I would have thought that having a secure network relatively safe from malware was a benefit to Cox. Am I mistaken about that?

7 Replies

  • ldpeek's avatar
    ldpeek
    New Contributor

    I got the same notice that it would be unavailable after 6/27/2024 with my COX account.  What gives?  I have been a COX user/member since moving to Arizona in 2015.  I have been a user of McAfee since it's rollout.  It's a MUCH better program/service than ANY other on the market.

    • CurtB's avatar
      CurtB
      Valued Contributor III

      RaquelD    You should edit the URL you posted to omit the period at the end.

    • CurtB's avatar
      CurtB
      Valued Contributor III

      RaquelD    You removed the period from the posted text, but not from the link itself.  😊

      Araxidis    If the link doesn't work, right click on it and select "Copy link".  Then paste it into a browser and delete the period at the end.

      • Araxidis's avatar
        Araxidis
        New Contributor

        I appreciate the link, just don't appreciate the removal of a feature that I have used for many years. Also, in my role as computer support, I've always told people that their Internet Service Provider usually has free anti-virus software, now I have to stop saying that.

  • Hi Araxidis, 

     

    I apologize for the inconvenience, however, that is correct. As of June 27, 2024, Cox will discontinue offering or supporting McAfee Anti-Virus software for our customers. You can continue using it until June 27, 2024. On or before June 27, 2024, you should remove the Cox-provided McAfee software from your devices.

     

    Thank you,

     

    Mike

    Cox Support Forums Moderator

  • Palasin's avatar
    Palasin
    New Contributor

    McAfee removed its customer support forum from its home page (I suggest you check it), and deleted all the historical entries for a reason.  Why Cox no longer provides it or supports it may be for their own reasons, but I wouldn't install McAfee software on any of my home systems, ever.  But that's just me.