Forum Discussion

nonaste's avatar
nonaste
New Contributor
2 years ago

Amazon prime video not working on non smart tv

For over a year I've been able to watch Amazon prime video on my old non smart Magnavox tv via the contour box.  Now it stopped working.  The error message is, "Disconnect VPN or proxy service and tr...
Wylie's avatar
Wylie
New Contributor II
2 years ago

I am having the same problem, I am able to watch Amazon Prime through my smart TV but when I try through the Contour Apps I get the alert that I am connected to a VPN which I am not

  • Wylie's avatar
    Wylie
    New Contributor II
    2 years ago

    This is a COX problem and after several hours with Tech support still no resolve

    • Wylie's avatar
      Wylie
      New Contributor II
      2 years ago

      The last word I got was " This error is likely tied to the IP lease we have assigned you" and they are sending out a tech to try to resolve the problem. Hopefully it will work!

      • Wylie's avatar
        Wylie
        New Contributor II
        2 years ago

        Cox has fixed the problem, not sure what they did but my Amazon Prime now works using my Contour App