Forum Discussion

nonaste's avatar
nonaste
New Contributor
4 years ago

Amazon prime video not working on non smart tv

For over a year I've been able to watch Amazon prime video on my old non smart Magnavox tv via the contour box.  Now it stopped working.  The error message is, "Disconnect VPN or proxy service and tr...
Wylie's avatar
Wylie
New Contributor II
4 years ago

This is a COX problem and after several hours with Tech support still no resolve

Wylie's avatar
Wylie
New Contributor II
4 years ago

The last word I got was " This error is likely tied to the IP lease we have assigned you" and they are sending out a tech to try to resolve the problem. Hopefully it will work!

  • Wylie's avatar
    Wylie
    New Contributor II
    4 years ago

    Cox has fixed the problem, not sure what they did but my Amazon Prime now works using my Contour App

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    DHCP is software.  A tech isn't going to help.