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For over a year I've been able to watch Amazon prime video on my old non smart Magnavox tv via the contour box. Now it stopped working. The error message is, "Disconnect VPN or proxy service and try again". This tv is not connected to anything but Cox through the contour box. My pc connects to Amazon Prime Video but not the tv. I rebooted the contour box and tv. Same error message. I contacted Amazon and they were absolutely no help. The first call ended up with some guy in South Africa and the second contact, via Amazon chat, ended up in India. Anybody have any suggestions or solutions? Thanks.
Refer to this post and see Becky's update at the bottom.
How'd you connect a Magnavox to a cable-box...coaxial?
Thanks for your reply, Bruce. Magnavox and Contour box connected via HDMI. Tried another HDMI cable with the same result. Looks like other folks have the same problem, tv stopped working but connection just fine through pc.
I am having the same problem, I am able to watch Amazon Prime through my smart TV but when I try through the Contour Apps I get the alert that I am connected to a VPN which I am not
This is a COX problem and after several hours with Tech support still no resolve
The last word I got was " This error is likely tied to the IP lease we have assigned you" and they are sending out a tech to try to resolve the problem. Hopefully it will work!